Shipping policy

Shipping Policy

At Sphynx.pet, we are committed to delivering your order safely and efficiently, wherever you are.

Because we work with specialized fulfillment partners and logistics providers in different regions, shipping times may vary depending on product availability and your location. This allows us to offer a wider range of carefully selected products designed specifically for Sphynx and hairless cats.

Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

During periods of high demand, processing times may be slightly longer.

You will receive a confirmation email once your order has been shipped.

Estimated Delivery Times

Delivery times vary by location:

Europe: 6–12 business days
United Kingdom: 6–12 business days
United States & Canada: 7–14 business days
Australia & Rest of world: 8–16 business days

These are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the items in your order.

From time to time, we may offer free shipping promotions.

Tracking Your Order

Once your order is shipped, you will receive a tracking number by email so you can follow your package every step of the way.

Customs, Duties & Taxes

Depending on your country, customs fees or import duties may apply. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Delays

While we do everything possible to ensure timely delivery, we are not responsible for delays caused by:

Shipping carriers
Customs processing
Incorrect shipping information provided by the customer
Circumstances beyond our control

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at hello@sphynx.pet and we will assist you in resolving the issue as quickly as possible.