Terms of service

SECTION 1 — USING OUR WEBSITE

By using our site, you confirm that you are at least the age of majority in your country or have permission from a parent or guardian.

You agree to provide accurate and complete information when placing an order and to keep your account details secure.

SECTION 2 — OUR PRODUCTS

We do our best to present our products as accurately as possible. However:

• Colors and appearance may vary depending on your screen  
• Product descriptions and specifications may change without notice  
• Availability may vary

Some of our products are sourced and fulfilled through carefully selected partners and logistics providers to ensure availability and delivery across different regions.

We reserve the right to limit quantities or discontinue products at any time.

SECTION 3 — ORDERS

When you place an order, you are making an offer to purchase.

We reserve the right to accept or decline orders at our discretion. An order is only confirmed once payment is processed and you receive an order confirmation email.

Orders cannot be cancelled once processed.

All purchases are subject to our Refund Policy.

Products are sold for personal use only and not for resale.

In order to provide a wide range of specialized products, we may use trusted fulfillment partners to prepare and ship your order directly to you.

SECTION 4 — PRICES AND PAYMENTS

Prices may change without notice.

You agree to provide valid payment details and authorize us to charge the full amount including shipping and applicable taxes.

SECTION 5 — SHIPPING & DELIVERY

Delivery times are estimates and not guaranteed.

We work with international logistics and fulfillment partners to ensure your order is delivered as efficiently as possible. As a result, shipping times may vary depending on your location and product availability.

We are not responsible for delays caused by carriers, customs processing, or circumstances beyond our control.

Risk of loss passes to you once the order is handed to the shipping carrier.

SECTION 6 — INTELLECTUAL PROPERTY

All content on this site — including images, text, logos and design — belongs to sphynx.pet and may not be used without permission.

SECTION 7 — THIRD-PARTY TOOLS & LINKS

Our website may include tools or links provided by third parties. We are not responsible for their content or practices.

SECTION 8 — SHOPIFY

Our store is powered by Shopify. However, all sales and purchases are made directly with sphynx.pet.

Shopify is not responsible for products, orders, or transactions made through our store.

SECTION 9 — PRIVACY

Your personal information is handled according to our Privacy Policy and Shopify’s Privacy Policy.

SECTION 10 — FEEDBACK

If you submit reviews, suggestions or content, you allow us to use them for marketing and improvement purposes.

SECTION 11 — ERRORS

We reserve the right to correct errors in pricing, descriptions or availability and to cancel orders if necessary.

SECTION 12 — PROHIBITED USE

You may not use our site for unlawful, abusive or harmful activities.

SECTION 13 — DISCLAIMER

All products and services are provided “as is”. While we carefully select all items available in our store, we do not guarantee uninterrupted or error-free service or that products will meet every individual expectation.

SECTION 14 — LIMITATION OF LIABILITY

To the fullest extent permitted by law, sphynx.pet is not liable for indirect or consequential damages resulting from the use of our products or website.

SECTION 15 — GOVERNING LAW

These Terms are governed by the laws of the jurisdiction where sphynx.pet operates.

SECTION 16 — CHANGES TO TERMS

We may update these Terms at any time. Continued use of the site means you accept the changes.

SECTION 17 — CONTACT

If you have any questions about these Terms, please contact us at:

hello@sphynx.pet
Sphynx.pet